Accessibility Statement

K9Assistance is committed to making its website inclusive and accessible to the broadest audience possible. We constantly work to ensure that every customer has the best Website experience we can offer, regardless of technology or ability.

Guidelines and standards

Our Website uses code compliant with W3C standards for HTML and CSS and relies on WAI-ARIA standard to work with the combination of web browser and any assistive technologies or plugins installed on your computer.

Conformance status

Our Website is substantially compliant with WCAG 2.1 level AA. We are deeply committed to addressing any issue that may present itself on our website, despite our diligent inspection and preparation for content updates. We employ an ongoing internal daily process to improve our accessibility, and to meet our user's needs. We require that our employees are properly trained to address accessibility concerns, and our team knows that making our website accessible is a priority to our Company.


Although our goal is to provide equivalent functionality for all users, there may be some accessibility limitations despite our best efforts. We strongly encourage our vendors of third-party digital content to provide accessible content for all users and to be user-friendly; however, we do not control their content. We will, however, raise any concerns reported to them and request an immediate correction.


If you are experiencing any issue viewing or navigating the website, please report it by contacting our Customer Service at Whether you have questions, feedback, or notice any content, feature, or functionality that requires improvement, please let us know, stating the page/URL in your email. Your feedback will help us identify usability issues and discover new solutions to improve the accessibility of our site further.

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